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August 27, 2024

Decrypting the Matrix: How Darktrace Uncovered a KOK08 Ransomware Attack

In May 2024, a Darktrace customer was affected by KOK08, a ransomware strain commonly used by the Matrix ransomware family. Learn more about the tactics used by this ransomware case, including double extortion, and how Darktrace is able to detect and respond to such threats.
Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Christina Kreza
Cyber Analyst
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27
Aug 2024

What is Matrix Ransomware?

Matrix is a ransomware family that first emerged in December 2016, mainly targeting small to medium-sized organizations across the globe in countries including the US, Belgium, Germany, Canada and the UK [1]. Although the reported number of Matrix ransomware attacks has remained relatively low in recent years, it has demonstrated ongoing development and gradual improvements to its tactics, techniques, and procedures (TTPs).

How does Matrix Ransomware work?

In earlier versions, Matrix utilized spam email campaigns, exploited Windows shortcuts, and deployed RIG exploit kits to gain initial access to target networks. However, as the threat landscape changed so did Matrix’s approach. Since 2018, Matrix has primarily shifted to brute-force attacks, targeting weak credentials on Windows machines accessible through firewalls. Attackers often exploit common and default credentials, such as “admin”, “password123”, or other unchanged default settings, particularly on systems with Remote Desktop Protocol (RDP) enabled [2] [3].

Darktrace observation of Matrix Ransomware tactics

In May 2024, Darktrace observed an instance of KOK08 ransomware, a specific strain of the Matrix ransomware family, in which some of these ongoing developments and evolutions were observed. Darktrace detected activity indicative of internal reconnaissance, lateral movement, data encryption and exfiltration, with the affected customer later confirming that credentials used for Virtual Private Network (VPN) access had been compromised and used as the initial attack vector.

Another significant tactic observed by Darktrace in this case was the exfiltration of data following encryption, a hallmark of double extortion. This method is employed by attacks to increase pressure on the targeted organization, demanding ransom not only for the decryption of files but also threatening to release the stolen data if their demands are not met. These stakes are particularly high for public sector entities, like the customer in question, as the exposure of sensitive information could result in severe reputational damage and legal consequences, making the pressure to comply even more intense.

Darktrace’s Coverage of Matrix Ransomware

Internal Reconnaissance and Lateral Movement

On May 23, 2024, Darktrace / NETWORK identified a device on the customer’s network making an unusually large number of internal connections to multiple internal devices. Darktrace recognized that this unusual behavior was indicative of internal scanning activity. The connectivity observed around the time of the incident indicated that the Nmap attack and reconnaissance tool was used, as evidenced by the presence of the URI “/nice ports, /Trinity.txt.bak”.

Although Nmap is a crucial tool for legitimate network administration and troubleshooting, it can also be exploited by malicious actors during the reconnaissance phase of the attack. This is a prime example of a ‘living off the land’ (LOTL) technique, where attackers use legitimate, pre-installed tools to carry out their objectives covertly. Despite this, Darktrace’s Self-Learning AI had been continually monitoring devices across the customers network and was able to identify this activity as a deviation from the device’s typical behavior patterns.

The ‘Device / Attack and Recon Tools’ model alert identifying the active usage of the attack and recon tool, Nmap.
Figure 1: The ‘Device / Attack and Recon Tools’ model alert identifying the active usage of the attack and recon tool, Nmap.
Figure 2: Cyber AI Analyst Investigation into the ‘Scanning of Multiple Devices' incident.

Darktrace subsequently observed a significant number of connection attempts using the RDP protocol on port 3389. As RDP typically requires authentication, multiple connection attempts like this often suggest the use of incorrect username and password combinations.

Given the unusual nature of the observed activity, Darktrace’s Autonomous Response capability would typically have intervened, taking actions such as blocking affected devices from making internal connections on a specific port or restricting connections to a particular device. However, Darktrace was not configured to take autonomous action on the customer’s network, and thus their security team would have had to manually apply any mitigative measures.

Later that day, the same device was observed attempting to connect to another internal location via port 445. This included binding to the server service (srvsvc) endpoint via DCE/RPC with the “NetrShareEnum” operation, which was likely being used to list available SMB shares on a device.

Over the following two days, it became clear that the attackers had compromised additional devices and were actively engaging in lateral movement. Darktrace detected two more devices conducting network scans using Nmap, while other devices were observed making extensive WMI requests to internal systems over DCE/RPC. Darktrace recognized that this activity likely represented a coordinated effort to map the customer’s network and identity further internal devices for exploitation.

Beyond identifying the individual events of the reconnaissance and lateral movement phases of this attack’s kill chain, Darktrace’s Cyber AI Analyst was able to connect and consolidate these activities into one comprehensive incident. This not only provided the customer with an overview of the attack, but also enabled them to track the attack’s progression with clarity.

Furthermore, Cyber AI Analyst added additional incidents and affected devices to the investigation in real-time as the attack unfolded. This dynamic capability ensured that the customer was always informed of the full scope of the attack. The streamlined incident consolidation and real-time updates saved valuable time and resources, enabling quicker, more informed decision-making during a critical response window.

Cyber AI Analyst timeline showing an overview of the scanning related activity, while also connecting the suspicious lateral movement activity.
Figure 3: Cyber AI Analyst timeline showing an overview of the scanning related activity, while also connecting the suspicious lateral movement activity.

File Encryption

On May 28, 2024, another device was observed connecting to another internal location over the SMB filesharing protocol and accessing multiple files with a suspicious extension that had never previously been observed on the network. This activity was a clear sign of ransomware infection, with the ransomware altering the files by adding the “KOK08@QQ[.]COM” email address at the beginning of the filename, followed by a specific pattern of characters. The string consistently followed a pattern of 8 characters (a mix of uppercase and lowercase letters and numbers), followed by a dash, and then another 8 characters. After this, the “.KOK08” extension was appended to each file [1][4].

Cyber AI Analyst Investigation Process for the 'Possible Encryption of Files over SMB' incident.
Figure 4: Cyber AI Analyst Investigation Process for the 'Possible Encryption of Files over SMB' incident.
Cyber AI Analyst Encryption Information identifying the ransomware encryption activity,
Figure 5: Cyber AI Analyst Encryption Information identifying the ransomware encryption activity.

Data Exfiltration

Shortly after the encryption event, another internal device on the network was observed uploading an unusually large amount of data to the rare external endpoint 38.91.107[.]81 via SSH. The timing of this activity strongly suggests that this exfiltration was part of a double extortion strategy. In this scenario, the attacker not only encrypts the target’s files but also threatens to leak the stolen data unless a ransom is paid, leveraging both the need for decryption and the fear of data exposure to maximize pressure on the victim.

The full impact of this double extortion tactic became evident around two months later when a ransomware group claimed possession of the stolen data and threatened to release it publicly. This development suggested that the initial Matrix ransomware attackers may have sold the exfiltrated data to a different group, which was now attempting to monetize it further, highlighting the ongoing risk and potential for exploitation long after the initial attack.

External data being transferred from one of the involved internal devices during and after the encryption took place.
Figure 6: External data being transferred from one of the involved internal devices during and after the encryption took place.

Unfortunately, because Darktrace’s Autonomous Response capability was not enabled at the time, the ransomware attack was able to escalate to the point of data encryption and exfiltration. However, Darktrace’s Security Operations Center (SOC) was still able to support the customer through the Security Operations Support service. This allowed the customer to engage directly with Darktrace’s expert analysts, who provided essential guidance for triaging and investigating the incident. The support from Darktrace’s SOC team not only ensured the customer had the necessary information to remediate the attack but also expedited the entire process, allowing their security team to quickly address the issue without diverting significant resources to the investigation.

Conclusion

In this Matrix ransomware attack on a Darktrace customer in the public sector, malicious actors demonstrated an elevated level of sophistication by leveraging compromised VPN credentials to gain initial access to the target network. Once inside, they exploited trusted tools like Nmap for network scanning and lateral movement to infiltrate deeper into the customer’s environment. The culmination of their efforts was the encryption of files, followed by data exfiltration via SSH, suggesting that Matrix actors were employing double extortion tactics where the attackers not only demanded a ransom for decryption but also threatened to leak sensitive information.

Despite the absence of Darktrace’s Autonomous Response at the time, its anomaly-based approach played a crucial role in detecting the subtle anomalies in device behavior across the network that signalled the compromise, even when malicious activity was disguised as legitimate.  By analyzing these deviations, Darktrace’s Cyber AI Analyst was able to identify and correlate the various stages of the Matrix ransomware attack, constructing a detailed timeline. This enabled the customer to fully understand the extent of the compromise and equipped them with the insights needed to effectively remediate the attack.

Credit to Christina Kreza (Cyber Analyst) and Ryan Traill (Threat Content Lead)

Appendices

Darktrace Model Detections

·       Device / Network Scan

·       Device / Attack and Recon Tools

·       Device / Possible SMB/NTLM Brute Force

·       Device / Suspicious SMB Scanning Activity

·       Device / New or Uncommon SMB Named Pipe

·       Device / Initial Breach Chain Compromise

·       Device / Multiple Lateral Movement Model Breaches

·       Device / Large Number of Model Breaches from Critical Network Device

·       Device / Multiple C2 Model Breaches

·       Device / Lateral Movement and C2 Activity

·       Anomalous Connection / SMB Enumeration

·       Anomalous Connection / New or Uncommon Service Control

·       Anomalous Connection / Multiple Connections to New External TCP Port

·       Anomalous Connection / Data Sent to Rare Domain

·       Anomalous Connection / Uncommon 1 GiB Outbound

·       Unusual Activity / Enhanced Unusual External Data Transfer

·       Unusual Activity / SMB Access Failures

·       Compromise / Ransomware / Suspicious SMB Activity

·       Compromise / Suspicious SSL Activity

List of Indicators of Compromise (IoCs)

·       .KOK08 -  File extension - Extension to encrypted files

·       [KOK08@QQ[.]COM] – Filename pattern – Prefix of the encrypted files

·       38.91.107[.]81 – IP address – Possible exfiltration endpoint

MITRE ATT&CK Mapping

·       Command and control – Application Layer Protocol – T1071

·       Command and control – Web Protocols – T1071.001

·       Credential Access – Password Guessing – T1110.001

·       Discovery – Network Service Scanning – T1046

·       Discovery – File and Directory Discovery – T1083

·       Discovery – Network Share Discovery – T1135

·       Discovery – Remote System Discovery – T1018

·       Exfiltration – Exfiltration Over C2 Channer – T1041

·       Initial Access – Drive-by Compromise – T1189

·       Initial Access – Hardware Additions – T1200

·       Lateral Movement – SMB/Windows Admin Shares – T1021.002

·       Reconnaissance – Scanning IP Blocks – T1595.001

References

[1] https://unit42.paloaltonetworks.com/matrix-ransomware/

[2] https://www.sophos.com/en-us/medialibrary/PDFs/technical-papers/sophoslabs-matrix-report.pdf

[3] https://cyberenso.jp/en/types-of-ransomware/matrix-ransomware/

[4] https://www.pcrisk.com/removal-guides/10728-matrix-ransomware

Inside the SOC
Darktrace cyber analysts are world-class experts in threat intelligence, threat hunting and incident response, and provide 24/7 SOC support to thousands of Darktrace customers around the globe. Inside the SOC is exclusively authored by these experts, providing analysis of cyber incidents and threat trends, based on real-world experience in the field.
Written by
Christina Kreza
Cyber Analyst

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June 27, 2025

Patch and Persist: Darktrace’s Detection of Blind Eagle (APT-C-36)

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What is Blind Eagle?

Since 2018, APT-C-36, also known as Blind Eagle, has been observed performing cyber-attacks targeting various sectors across multiple countries in Latin America, with a particular focus on Colombian organizations.

Blind Eagle characteristically targets government institutions, financial organizations, and critical infrastructure [1][2].

Attacks carried out by Blind Eagle actors typically start with a phishing email and the group have been observed utilizing various Remote Access Trojans (RAT) variants, which often have in-built methods for hiding command-and-control (C2) traffic from detection [3].

What we know about Blind Eagle from a recent campaign

Since November 2024, Blind Eagle actors have been conducting an ongoing campaign targeting Colombian organizations [1].

In this campaign, threat actors have been observed using phishing emails to deliver malicious URL links to targeted recipients, similar to the way threat actors have previously been observed exploiting CVE-2024-43451, a vulnerability in Microsoft Windows that allows the disclosure of a user’s NTLMv2 password hash upon minimal interaction with a malicious file [4].

Despite Microsoft patching this vulnerability in November 2024 [1][4], Blind Eagle actors have continued to exploit the minimal interaction mechanism, though no longer with the intent of harvesting NTLMv2 password hashes. Instead, phishing emails are sent to targets containing a malicious URL which, when clicked, initiates the download of a malicious file. This file is then triggered by minimal user interaction.

Clicking on the file triggers a WebDAV request, with a connection being made over HTTP port 80 using the user agent ‘Microsoft-WebDAV-MiniRedir/10.0.19044’. WebDAV is a transmission protocol which allows files or complete directories to be made available through the internet, and to be transmitted to devices [5]. The next stage payload is then downloaded via another WebDAV request and malware is executed on the target device.

Attackers are notified when a recipient downloads the malicious files they send, providing an insight into potential targets [1].

Darktrace’s coverage of Blind Eagle

In late February 2025, Darktrace observed activity assessed with medium confidence to be  associated with Blind Eagle on the network of a customer in Colombia.

Within a period of just five hours, Darktrace / NETWORK detected a device being redirected through a rare external location, downloading multiple executable files, and ultimately exfiltrating data from the customer’s environment.

Since the customer did not have Darktrace’s Autonomous Response capability enabled on their network, no actions were taken to contain the compromise, allowing it to escalate until the customer’s security team responded to the alerts provided by Darktrace.

Darktrace observed a device on the customer’s network being directed over HTTP to a rare external IP, namely 62[.]60[.]226[.]112, which had never previously been seen in this customer’s environment and was geolocated in Germany. Multiple open-source intelligence (OSINT) providers have since linked this endpoint with phishing and malware campaigns [9].

The device then proceeded to download the executable file hxxp://62[.]60[.]226[.]112/file/3601_2042.exe.

Darktrace’s detection of the affected device connecting to an unusual location based in Germany.
Figure 1: Darktrace’s detection of the affected device connecting to an unusual location based in Germany.
Darktrace’s detection of the affected device downloading an executable file from the suspicious endpoint.
Figure 2: Darktrace’s detection of the affected device downloading an executable file from the suspicious endpoint.

The device was then observed making unusual connections to the rare endpoint 21ene.ip-ddns[.]com and performing unusual external data activity.

This dynamic DNS endpoint allows a device to access an endpoint using a domain name in place of a changing IP address. Dynamic DNS services ensure the DNS record of a domain name is automatically updated when the IP address changes. As such, malicious actors can use these services and endpoints to dynamically establish connections to C2 infrastructure [6].

Further investigation into this dynamic endpoint using OSINT revealed multiple associations with previous likely Blind Eagle compromises, as well as Remcos malware, a RAT commonly deployed via phishing campaigns [7][8][10].

Darktrace’s detection of the affected device connecting to the suspicious dynamic DNS endpoint, 21ene.ip-ddns[.]com.
Figure 3: Darktrace’s detection of the affected device connecting to the suspicious dynamic DNS endpoint, 21ene.ip-ddns[.]com.

Shortly after this, Darktrace observed the user agent ‘Microsoft-WebDAV-MiniRedir/10.0.19045’, indicating usage of the aforementioned transmission protocol WebDAV. The device was subsequently observed connected to an endpoint associated with Github and downloading data, suggesting that the device was retrieving a malicious tool or payload. The device then began to communicate to the malicious endpoint diciembrenotasenclub[.]longmusic[.]com over the new TCP port 1512 [11].

Around this time, the device was also observed uploading data to the endpoints 21ene.ip-ddns[.]com and diciembrenotasenclub[.]longmusic[.]com, with transfers of 60 MiB and 5.6 MiB observed respectively.

Figure 4: UI graph showing external data transfer activity.

This chain of activity triggered an Enhanced Monitoring model alert in Darktrace / NETWORK. These high-priority model alerts are designed to trigger in response to higher fidelity indicators of compromise (IoCs), suggesting that a device is performing activity consistent with a compromise.

 Darktrace’s detection of initial attack chain activity.
Figure 5: Darktrace’s detection of initial attack chain activity.

A second Enhanced Monitoring model was also triggered by this device following the download of the aforementioned executable file (hxxp://62[.]60[.]226[.]112/file/3601_2042.exe) and the observed increase in C2 activity.

Following this activity, Darktrace continued to observe the device beaconing to the 21ene.ip-ddns[.]com endpoint.

Darktrace’s Cyber AI Analyst was able to correlate each of the individual detections involved in this compromise, identifying them as part of a broader incident that encompassed C2 connectivity, suspicious downloads, and external data transfers.

Cyber AI Analyst’s investigation into the activity observed on the affected device.
Figure 6: Cyber AI Analyst’s investigation into the activity observed on the affected device.
Figure 7: Cyber AI Analyst’s detection of the affected device’s broader connectivity throughout the course of the attack.

As the affected customer did not have Darktrace’s Autonomous Response configured at the time, the attack was able to progress unabated. Had Darktrace been properly enabled, it would have been able to take a number of actions to halt the escalation of the attack.

For example, the unusual beaconing connections and the download of an unexpected file from an uncommon location would have been shut down by blocking the device from making external connections to the relevant destinations.

Conclusion

The persistence of Blind Eagle and ability to adapt its tactics, even after patches were released, and the speed at which the group were able to continue using pre-established TTPs highlights that timely vulnerability management and patch application, while essential, is not a standalone defense.

Organizations must adopt security solutions that use anomaly-based detection to identify emerging and adapting threats by recognizing deviations in user or device behavior that may indicate malicious activity. Complementing this with an autonomous decision maker that can identify, connect, and contain compromise-like activity is crucial for safeguarding organizational networks against constantly evolving and sophisticated threat actors.

Credit to Charlotte Thompson (Senior Cyber Analyst), Eugene Chua (Principal Cyber Analyst) and Ryan Traill (Analyst Content Lead)

Appendices

IoCs

IoC – Type - Confidence
Microsoft-WebDAV-MiniRedir/10.0.19045 – User Agent

62[.]60[.]226[.]112 – IP – Medium Confidence

hxxp://62[.]60[.]226[.]112/file/3601_2042.exe – Payload Download – Medium Confidence

21ene.ip-ddns[.]com – Dynamic DNS Endpoint – Medium Confidence

diciembrenotasenclub[.]longmusic[.]com  - Hostname – Medium Confidence

Darktrace’s model alert coverage

Anomalous File / Suspicious HTTP Redirect
Anomalous File / EXE from Rare External Location
Anomalous File / Multiple EXE from Rare External Location
Anomalous Server Activity / Outgoing from Server
Unusual Activity / Unusual External Data to New Endpoint
Device / Anomalous Github Download
Anomalous Connection / Multiple Connections to New External TCP Port
Device / Initial Attack Chain Activity
Anomalous Server Activity / Rare External from Server
Compromise / Suspicious File and C2
Compromise / Fast Beaconing to DGA
Compromise / Large Number of Suspicious Failed Connections
Device / Large Number of Model Alert

Mitre Attack Mapping:

Tactic – Technique – Technique Name

Initial Access - T1189 – Drive-by Compromise
Initial Access - T1190 – Exploit Public-Facing Application
Initial Access ICS - T0862 – Supply Chain Compromise
Initial Access ICS - T0865 – Spearphishing Attachment
Initial Access ICS - T0817 - Drive-by Compromise
Resource Development - T1588.001 – Malware
Lateral Movement ICS - T0843 – Program Download
Command and Control - T1105 - Ingress Tool Transfer
Command and Control - T1095 – Non-Application Layer Protocol
Command and Control - T1571 – Non-Standard Port
Command and Control - T1568.002 – Domain Generation Algorithms
Command and Control ICS - T0869 – Standard Application Layer Protocol
Evasion ICS - T0849 – Masquerading
Exfiltration - T1041 – Exfiltration Over C2 Channel
Exfiltration - T1567.002 – Exfiltration to Cloud Storage

References

1)    https://research.checkpoint.com/2025/blind-eagle-and-justice-for-all/

2)    https://assets.kpmg.com/content/dam/kpmgsites/in/pdf/2025/04/kpmg-ctip-blind-eagle-01-apr-2025.pdf.coredownload.inline.pdf

3)    https://www.checkpoint.com/cyber-hub/threat-prevention/what-is-remote-access-trojan/#:~:text=They%20might%20be%20attached%20to,remote%20access%20or%20system%20administration

4)    https://msrc.microsoft.com/update-guide/vulnerability/CVE-2024-43451

5)    https://www.ionos.co.uk/digitalguide/server/know-how/webdav/

6)    https://vercara.digicert.com/resources/dynamic-dns-resolution-as-an-obfuscation-technique

7)    https://threatfox.abuse.ch/ioc/1437795

8)    https://www.checkpoint.com/cyber-hub/threat-prevention/what-is-malware/remcos-malware/

9)    https://www.virustotal.com/gui/url/b3189db6ddc578005cb6986f86e9680e7f71fe69f87f9498fa77ed7b1285e268

10) https://www.virustotal.com/gui/domain/21ene.ip-ddns.com

11) https://www.virustotal.com/gui/domain/diciembrenotasenclub.longmusic.com/community

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About the author
Charlotte Thompson
Cyber Analyst

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June 19, 2025

Customer Case Study: Leading Petrochemical Manufacturer

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Headquartered in Saudi Arabia, this industry leading petrochemical manufacturer serves customers in more than 80 countries across diverse markets throughout Europe, Africa, Latin America, the Middle East, China, and Southeast Asia.

Cyber resiliency critical to growth strategy

This leading petrochemical manufacturer’s vision is to be one of the major global players in the production and marketing of designated petrochemicals and downstream products. The company aims to significantly increase its capacity to up to a million metric tons within the next few years.

With cyber-attacks on critical infrastructure increasing 30% globally last year, cyber resiliency is essential to supporting the company’s strategic business goals of:

  • Maximizing production through efficient asset utilization
  • Maximizing sales by conducting 90% of its business outside Saudi Arabia
  • Optimizing resources and processes by integrating with UN Global Compact principles for sustainability and efficiency
  • Growing its business portfolio by engaging in joint ventures to diversify production and add value to the economy

However, the industry leader faced several challenges in its drive to fortify its cybersecurity defenses.

Visibility gaps delay response time

The company’s existing security setup provided limited visibility to the in-house security team, hindering its ability to detect anomalous network and user activity in real time. This resulted in delayed responses to potential incidents, making proactive issue resolution difficult and any remediation in the event of a successful attack costly and time-consuming.

Manual detection drains resources

Without automated detection and response capabilities, the organization’s security team had to manually monitor for suspicious activity – a time-consuming and inefficient approach that strained resources and left the organization vulnerable. This made it difficult for the team to stay current with training or acquire new skills and certifications, which are core to the ethos of both the company’s owners and the team itself.

Cyber-attacks on critical infrastructure increasing

The petrochemical manufacturer is part of a broader ecosystem of companies, making the protection of its supply chain – both upstream and downstream – critical. With several manufacturing entities and multiple locations, the customer’s internal structure is complex and challenging to secure. As cyber-attacks on critical infrastructure escalate, it needed a more comprehensive approach to safeguard its business and the wider ecosystem.

Keeping and growing skills and focus in-house

To strengthen its cybersecurity strategy, the company considered two options:

  1. Make a significant initial and ongoing investment in a Security Operations Center (SOC), which would involve skills development outside the company and substantial management overhead.
  2. Use a combination of new, automated tools and an outsourced Managed Detection and Response (MDR) service to reduce the burden on internal security specialists and allow the company to invest in upskilling its staff so they can focus on more strategic tasks.

Faced with this choice between entirely outsourcing security and augmenting the security team with new capabilities, the customer chose the second option, selecting Darktrace to automate the company’s monitoring, detection, and response. Today, the petrochemical manufacturer is using:

Extending the SOC with 24/7 expert support

To alleviate the burden on its lean security team, the company augmented its in-house capabilities with Darktrace’s Managed Detection & Response service. This support acts as an extension of its SOC, providing 24/7 monitoring, investigation, and escalation of high-priority threats. With Darktrace’s global SOC managing alert triage and autonomously containing threats, the organization’s internal team can focus on strategic initiatives. The result is a stronger security posture and increased capacity to proactively address evolving cyber risks – without expanding headcount or sacrificing visibility.

A unique approach to AI

In its search for a new security platform, the company’s Director of Information Technology said Darktrace’s autonomous response capability, coupled with Self-Learning AI-driven threat reduction, were two big reasons for selecting Darktrace over competing products and services.

AI was a huge factor – no one else was doing what Darktrace was doing with [AI].”

Demonstrated visibility

Before Darktrace, the customer had no visibility into the network activity to and from remote worker devices. Some employees need the ability to connect to its networks at any time and from any location, including the Director of Information Technology. The trial deployment of Darktrace / ENDPOINT was a success and gave the team peace of mind that, no matter the location or device, high-value remote workers were protected by Darktrace.

Modular architecture  

Darktrace's modular architecture allowed the company to deploy security controls across its complex, multi-entity environment. The company’s different locations run on segregated networks but are still interconnected and need to be protected. Darktrace / NETWORK provides a unified view and coordinated security response across the organization’s entire network infrastructure, including endpoint devices.

Results

The petrochemical manufacturer is using Darktrace across all of its locations and has achieved total visibility across network and user activity. “Darktrace is increasing in value every day,” said the Director of Information Technology.

I don’t have a big team, and Darktrace makes our lives very, very easy, not least the automation of some of the tasks that require constant manual review.”

Time savings frees analysts to focus on proactive security

Darktrace / NETWORK provides continuous, AI-driven monitoring and analysis of the company’s network activity, user behavior, and threat patterns, establishing a baseline of what normal activity looks like, and then alerting analysts to any deviations from normal traffic, activity, and behaviors. Darktrace’s autonomous response capabilities speed up response to detected threats, meaning intervention from the security team is required for fewer incidents and alerts.

In October 2024 alone, Darktrace Cyber AI Analyst saved the team 810 investigation hours, and autonomously responded to 180 anomalous behaviors that were uncovered during the investigations. With Darktrace managing the majority of threat detection and response efforts, the security team has been able to change its day-to-day activity from manual review of traffic and alerts and belated response to activity, to proactively fortifying its detection and response posture and upskilling to meet evolving requirements.  

Layered email protection reduces phishing threats

The company’s email infrastructure posed a challenge due to petrochemical industry regulations requiring on-premises email servers, with some security delivered via Microsoft Azure. By integrating Darktrace / EMAIL into the Azure stack, the organization has reduced the volume of phishing emails its users receive by 5%.

“Now we have one more layer of security related to email – every email goes through two filters. If something is not being caught or traced by Azure, it is being detected by Darktrace,” said the Director of Information Technology. “As a result, we’re now seeing only about 15% to 20% of the phishing emails we used to receive before implementing Darktrace.”

Preparing for a secure future

The time saved using Darktrace has helped the security team take proactive steps, including preparing for new cyber resilience regulations for Saudi Arabia’s Critical National Infrastructure, as mandated by the National Cybersecurity Authority (NCA).

“The team now has ample time to prepare policies and procedures that meet the new NCA regulations and, in some cases, enhance the requirements of the new law,” said the Director of Information Technology. “All of this is possible because they don’t need to keep watch; Darktrace takes on so much of that task for them.”

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